4 Messages

Saturday, November 8th, 2025 2:41 AM

Upload Speed Dips below 20

So i had the 800 plan for almost a year, finally upgrade it to 1 or 1.2 gb plan but i love to livestream, but for some odd reason everyday at between 8pm est to around 1-2am est, i notice my upload speed is below what i need to stream effective during those times and that made it hard on me to livestream, at and its genuinely i was going to wait to see if it fixes itself, BUT IT HASNT IT ONLY STATED BACK IN JANUARY AND I THOUGHT THAT MAYBE TIME WOULD FIX IT!!!!! I justxwant to stream properly again

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1.1K Messages

25 days ago

@SiegePirate Sorry to hear you are receiving intermittent speeds. That is certainly something we would want to help get figured out for you. Can you elaborate on what self-service troubleshooting steps you've taken so far? Any equipment changes or tech visits since the issues started?

4 Messages

@XfinityMatthew The steps i have taken was to replace my own router, previously it was a Arris surf something, but then i got the netgear cm3000 and for my Wifi i have a netgear Nighthawk R7450, and as for tech visits, i honestly cant remember when the guy was here last. all i know i used to be able to stream with no interruptions from this provider, but suddenly i couldnt stream cause yall no longer supported my arris i had, so i replaced it. During most of the day i get 25-30mbps of upload which is wonderful for streaming but its the night time im trying to do, i do apologize for getting back to you late, ive been having issues with xfinity websites and app for a while not letting me do stuff i managed to get it to work now, thank you for your time but between 8pm sometimes a bit earlier through 2am est my speeds drop randomly to 5mbps or lower and it makes it impossible to stream

(edited)

4 Messages

@XfinityMatthew​ This is what my speeds look like on my phone, i get better downloads speeds on my pc. im only worry about my upload speeds when its night

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