10 Messages
Upload Speed Dips below 20
So i had the 800 plan for almost a year, finally upgrade it to 1 or 1.2 gb plan but i love to livestream, but for some odd reason everyday at between 8pm est to around 1-2am est, i notice my upload speed is below what i need to stream effective during those times and that made it hard on me to livestream, at and its genuinely i was going to wait to see if it fixes itself, BUT IT HASNT IT ONLY STATED BACK IN JANUARY AND I THOUGHT THAT MAYBE TIME WOULD FIX IT!!!!! I justxwant to stream properly again
XfinityMatthew
Official Employee
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1.4K Messages
3 months ago
@SiegePirate Sorry to hear you are receiving intermittent speeds. That is certainly something we would want to help get figured out for you. Can you elaborate on what self-service troubleshooting steps you've taken so far? Any equipment changes or tech visits since the issues started?
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EG
Expert
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115.7K Messages
2 months ago
@SiegePirate @XfinityRaul
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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SiegePirate
10 Messages
29 days ago
So I have some bad news..... it seem to have gone back to what happened of dipping below, i streamed yesterday night and it was terrible, the other day i stream after coming home from work it seem fined but from 6pm yesterday till i ended my stream still was giving me issues with my upload speed dropping..... im paying 200+ a month to have the good internet with consistency.... what happened? it was temporarily fixed and i thought it was solved till last night...... i have good equipment.... is the wiring and such outdated to my home?
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SiegePirate
10 Messages
22 days ago
Once again, I am back here due to the Internet upload speed randomly dipping when I am trying to stream, and I have originally posted this before, talked and thought it fixed, sadly it turns out it wasnt, on the 3rd of this month (January) I was live streaming around 6pm not too late nor too early, however my stream dropped frames became apparent and I instantly tested it and low and behold my upload speeds which are typically at 40mbps is down between 5-20mpbs, I am not saying im upset because the first time i was sure they helped, however it seem to be a temporary fix, so im thinking i might need someone to come out here and fix and or replace wiring but im not sure but I am genuinely getting upset cause i know when i first started streaming her, i had fantastic speeds no matter what no dips or anything but it seems like the moment i got my own compatible modem and gave back yalls, ive been having nothing but issues, like genuinely this is hurting me, im paying around 300$ already i would assume i would get the best from you lot because im paying for both ultimate tv and possible the highest tier for internet.
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