@donnchacarroll Thank you for reaching out via our Xfinity Forums. I would be happy to look into this connection issue with you and seehow we can help. To get started, please send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account to get started.
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Please circle back here and post any possible solutions for the issue here in these open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
XfinityChristy
Official Employee
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2K Messages
2 years ago
@donnchacarroll Thank you for reaching out via our Xfinity Forums. I would be happy to look into this connection issue with you and seehow we can help. To get started, please send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account to get started.
To send a "Direct Message" message:
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EG
Expert
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110.3K Messages
2 years ago
@donnchacarroll @XfinityChristy
Please circle back here and post any possible solutions for the issue here in these open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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