Upload speed on 1Gbps symmetric plan

cosmicray0973. Hi there! Thank you for providing those details. Based on what you've described, I can certainly understand why you suspect this may be a provisioning issue, especially since the upload speeds temporarily improved after support intervention and you've seen similar behavior resolved previously. Unfortunately, we don't have visibility into the specific DOCSIS configuration files or service flows assigned to your modem through the CMTS. However, we'd be happy to take a closer look at the account provisioning, boot file assignment, and modem configuration to see if everything is properly aligned with your Gigabit x2/symmetrical speed tier. Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

For an example of how to send us a direct message, check out this link:

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514