Hello, @pcjr05. Thank you for reaching out on our community forum. I see that you used to get 600 Mbps as an upload speed? We would not cap your upload speed. Your speed all depends on the plan and area that you live in as well as if you are using compatible equipment. Have you changed anything recently?
It's kind of strange tay the week before xmas I was getting >680 down and `689 up. Today I am getting 758 down and 40 up.Nothing in my environment has changed. My bill also had gone up to around $300 it was around $270. on xmas day anything that was being streamed was timing out. The last time this happened was due to the cable being over provisioned. When I talked to support they checked my modem and indicated that they checked the firmware and updated it. After this I am no longer able to log into my modem.
@pcjr05 Thanks for explaining. What is the make and model of your modem?
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@pcjr05 a few months ago I was getting 100+ upload speed but I see the plan changed to 30 now and it's running 35-45 most days I speed test. Not sure why they restrict upload speed when they wouldn't have to. You'd think data is data?
the modem is a Netgear CM1150V. I could not login in so I factory reset it not gain access again. Checking the Speed test from the router (15 minuets after the modem reset) the speed is showing up as 261 down and 40 up. prior to 25 Dec,2025 I was getting ~900 down and 700 Up. what changed on your end.
Thanks for clarifying, sounds like you're in one of our areas where customers get symmetrical speeds so we'll have to take a look at your account to see what's going on with your upload speeds and I can also take a look at your willing to see what's changed.
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I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityAbby
Official Employee
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521 Messages
12 days ago
Hello, @pcjr05. Thank you for reaching out on our community forum. I see that you used to get 600 Mbps as an upload speed? We would not cap your upload speed. Your speed all depends on the plan and area that you live in as well as if you are using compatible equipment. Have you changed anything recently?
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pcjr05
New Poster
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8 Messages
6 days ago
Typo should be USED not sued
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