Visitor

 • 

3 Messages

Tuesday, January 6th, 2026 10:39 PM

Closed

upload speed

I had 300 down 100 up service until this month (1/2026), when my condo's bulk contract kicked it up to 800 down and 150 up. Problem is I immediately went from 100+ up to 40 up. I called support and the rep said she fixed it and I would now get what was signed up for. Rebooted everything (a couple times over the next day) and still no joy. 

Unifi modem and UDR7 both new in last 6 months. Pretty clear from daily speedtests at the modem that it's Xfinity throttling, not an equipment issue

|                Date | Download | Upload    |
| ------------------- | -------- | --------- |
| 2026-01-02 17:56:00 | 768 Mbps | 41.0 Mbps |
| 2026-01-02 17:55:00 | 865 Mbps | 41.0 Mbps |
| 2026-01-02 15:29:00 | 734 Mbps | 41.0 Mbps |
| 2026-01-02 14:45:00 | 790 Mbps | 41.0 Mbps |
| 2026-01-02 14:05:00 | 804 Mbps | 41.0 Mbps |
| 2026-01-02 13:50:00 | 892 Mbps | 41.0 Mbps |
| 2026-01-02 13:50:00 | 759 Mbps | 41.0 Mbps |
| 2026-01-02 13:49:00 | 812 Mbps | 41.0 Mbps |
| 2026-01-02 10:03:00 | 342 Mbps | 119 Mbps  |
| 2026-01-02 01:15:00 | 333 Mbps | 119 Mbps  |
| 2026-01-02 00:38:00 | 338 Mbps | 118 Mbps  |
| 2026-01-02 00:37:00 | 353 Mbps | 119 Mbps  |
| 2026-01-01 12:59:00 | 340 Mbps | 116 Mbps  |
| 2026-01-01 03:32:00 | 337 Mbps | 119 Mbps  |
| 2026-01-01 03:29:00 | 337 Mbps | 118 Mbps  |
| 2026-01-01 00:36:00 | 348 Mbps | 119 Mbps  |
| 2025-12-31 13:59:00 | 346 Mbps | 117 Mbps  |

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Accepted Solution

Visitor

 • 

3 Messages

27 days ago

Confirmation email showing 300 upload canceled and 800/150 for $0 (because it's paid directly by the association and charged to me in my HOA fees)

Official Employee

 • 

2.4K Messages

Thank you for reaching out to our team. I will be happy to look at any speed issue from here for you. Can you send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

3 Messages

Thanks XfinityJohnG for reaching out and XfinityDilary for helping reprovision my modem and router. Full backup tonight!

Official Employee

 • 

3K Messages

I'm happy to be of assistance, @user_n3h5pi. We'll go ahead and close this thread as resolved. If you need anything else, don't hesitate to create a new public submission. I hope you have a great rest of your night. 

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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