upload speeds dropping

i have tried restarting my gateway and to even unpluging my router for 10 mins and pluging it back in for some reason i have 0.8 mbps upload speeds and its at random any ideas for fixing i have xfinitys 1300mbps plan with a XB8 gateway

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XfinityAlyssaA

Official Employee

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2.3K Messages

8 days ago

Good afternoon and happy New Year @AmishGuyDom! I'm sorry to hear that you are having issues with your upload speed and see that you have tried restarting your gateway. Are you experiencing slow speeds on all devices or a specific device? Are you using a sperate personal router in addition to your gateway?

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user_0er23d

Visitor

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1 Message

my upload speed is also super slow

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3 days ago

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Vandreal_Wolf

Visitor

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2 Messages

I've been having this kind of problem for almost a month now, and I had a tech come out before the holiday break. The tech said my problem was real and that it was likely an issue with the main or between my house and the main. I was told it had to be escalated to a higher tier for the upper level techs to come fix since it didn't have anything to do with my end but their infrastructure. I have another tech coming out or did come out today (someone else is at home) who I am hoping will be that higher level tech to check and fix the issue. Ever since the strong weather that gave the area lots of snow and ice, I have had this issue. I ready to just have my internet back to full functionality and not be hampered by congestion in such a low pop area.

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2 days ago

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XfinityThomasA

Official Employee

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3.1K Messages

user_0er23d - Hello, and thank you so much for reaching out. I know how frustrating it can be when your upload speeds aren’t working the way you need them to, and I’m here to help you get things back on track. To get started, could you share a bit more about what you’re experiencing? For example, which devices are affected, and what troubleshooting steps you’ve already tried? If you’ve used the Xfinity app to run any service checks or diagnostics, that information would also be really helpful.

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21 hours ago

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XfinityJustinC

Official Employee

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1.9K Messages

@Vandreal_Wolf thank you for taking time to reach out over Xfinity Forums. Working from home myself, I completely understand where you're coming from regarding needing your home network fixed and working optimally. Was the technician able to make it out as anticipated, if so were they able to help with the upload speed concern?

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Was your question answered? Please, mark a reply as the Accepted Answer. tick

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15 minutes ago

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Your Home Network

AmishGuyDom

upload speeds dropping

XfinityAlyssaA

user_0er23d

Vandreal_Wolf

XfinityThomasA

XfinityJustinC

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