Upload speeds reduced?!?!

As it says in the title I'm running a CODA56 Modem that qualifies for the next gen speed compatibility and was getting over 300Mbs upload and now capped at 120Mbs.

was there an update I missed or does my router need to be provisioned again?

Responses

Oldest First

Selected Oldest First

XfinityJorge

Official Employee

•

2.6K Messages

1 month ago

DM2024 Hi there! Thank you so much for using our Forums and for taking the time out of your day to let us know about your modem issues. We are here to look into your account and equipment to make sure to you are getting the best speed available to you. To get started can you send us a DM with your full name and service address?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

0

EG

Expert

•

114.1K Messages

1 month ago

@DM2024 @XfinityJorge

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

0

Your Home Network

DM2024

Upload speeds reduced?!?!

XfinityJorge

EG

New to the Community?