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09/16/2026 5:03 AM

Upstream locked below 42 MHz on 2 Gig plan — is mid-split deployed on my node?

I'm on the 2 Gig plan in Clovis, CA and getting about 30 Mbps upload against an advertised 293. Looking for help determining whether this is a node issue or account provisioning.

What I've done:

Replaced my old Arris SB8200 with a Netgear CM3000 (on the Next Gen Speed Tier list). The new modem activated fine and downloads are normal, but upload is unchanged — 30 Mbps before the swap, 30 Mbps after.

Test results, wired:

  • PS5 wired: 30.1 / 29.7 / 29.7 Mbps upload across three runs
  • Download: 750–780 Mbps
  • Same 30 Mbps upload on the old modem, so the swap changed nothing

From the CM3000 status page:

  • Upstream OFDMA channel 1: Locked, 36.2 MHz, profile 12/13
  • Upstream ATDMA channels: 16.4, 22.8, 29.2, 35.6 MHz
  • All upstream frequencies are below 42 MHz
  • Upstream transmit power: 42.8–45.3 dBmV with Extended Upstream Transmit Power enabled
  • Downstream: SNR 42.0 / 40.2 dB, zero uncorrectable codewords

The broadband facts label for Clovis shows 2336 Mbps down / 293 Mbps up for this plan, and my download is in range.

Questions:

  1. Is mid-split deployed on my node?
  2. Is my account provisioned for the Next Gen upload tier, or the legacy 2 Gig config?
  3. Does a boot file need to be added for Next Gen upstream?
  4. Is the CM3000's MAC registered correctly and the SB8200 released?

Also, my upstream transmit power seems high — worth checking whether there's a line or splitter issue.

Happy to provide account details via DM. Thanks.

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Official Employee

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2.7K Messages

5 days ago

 

user_2xxr6d Good morning, Happy Friday! Thank you for reaching to Xfinity Forums regarding your upload speed. I'm happy to take a look at your address and see if it's been upgraded to mid-split. To begin, please send us a Direct Message with your name and service address. 
 
 

1-Click "Sign In" if necessary.

2-Click the "Direct Messaging" icon.

3-Click the "Start new conversation" (pencil and paper) icon.

4-In the "To:" line, type "Xfinity Support".

5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

6-An "Xfinity Support" graphic will replace the "To:" line.

7-Type your message in the text area near the bottom of the window.

8-Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514  

 

(edited)

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