Visitor
•
3 Messages
Upstream network connectivity issues
For the past month or so I have been experiencing network connectivity issues as shown in the image below:
| RED | Packet Loss |
| YELLOW | High Latency Detected |
| GREEN | No Issues |
| BLUE | Network Failover Active |
| GREY | Internet Outage (Ignore in this image, network was offline due to HVAC outage) |
This has been an ongoing issue since April 11th per my network's logs, but has been especially bad since the beginning of June where I have had 44 reports of my network connection going down multiple times a day. I have done all of the troubleshooting I could from my end from restarting my UniFi Cable Modem to verifying the cable connections had no kinks or damage to them. There is no issue with my network anywhere I can find on my end, but these reports on my network are plaguing me.
EG
Expert
•
119.6K Messages
19 days ago
What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1
Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.
(edited)
1
0
EG
Expert
•
119.6K Messages
19 days ago
@ddryer
That's unfortunate. Contact Comcast Customer Service. They may be able to see the signal stats from their end. Good luck !
0
0
XfinityMarcus
Official Employee
•
2.3K Messages
17 days ago
ddryer thank you for using the Xfinity Community Forums page to reach out. I would like to take a closer look at the connectivity concerns you are experiencing. 44 reports on instability is far too many, how long ago was the most recent experience?
2
0