Visitor
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4 Messages
Upstream power close to max for the past week
My upstream power has typically been around 52 dbmv. A little high but the run from the street box to house is pretty long, so nothing worrisome.
Over the past week I noticed the upstream level has been at 58.5 on channels 1, 2, and 3. 57.5 on channel 4. I have no actual issues with the connection, no errors or disconnects in the log. But the sudden, extremely high upstream power level makes me nervous bc i feel like now there is no margin.
All connections are tight, no splitters, nothing has changed. Rebooted modem a few times. Downstream stats look great with ~44.5 snr, 4-5 dbmv power, no packet loss or errors. Does anyone have any recommendations?
XfinityJustinC
Official Employee
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2.6K Messages
6 days ago
@user_sfcxwb thank you for reaching out over Xfinity Forums. Working from home myself, I completely understand monitoring your connection and wanting to ensure the higher upstream level doesn't cause signal issue in the future. It's also helpful to know the steps you've already attempted on your end checking the connection points and resetting the gateway.
We do have this helpful check list that has some other recommendations you can look at:
https://forums.xfinity.com/conversations/your-home-network/internet-troubleshooting-tips/602dae4ac5375f08cde52ea0
The Xfinity Status Center: https://www.xfinity.com/support/status or Xfinity App are both great places to check if there are any reported issues with your area equipment. The Xfinity App also has a great self-help option to run a whole networ test to see if anything out of the ordiary can be detected:
- Open Xfinity App
- Open WiFi tab
- Select Troubleshoot
- Test your whole home network
Please let me know if that was helpful, I can definitely investigate further if the signal level is still running higher.
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