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Dcfroburg
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Sunday, July 19th, 2026 8:14 PM

User-owned modem listed as "Xfinity Gateway" in device list. Am I getting the wrong boot file to my modem?

I noticed that I am maxing out at about 600mbps download even though I have the gigabit x2 service. I am using a NETGEAR CM2000 at the moment, which I do not expect to get the full speed advertised, but I am concerned that I am getting the generic bootfile for a Xfinity Gateway modem, and this is capping my speed. I've added my device's MAC address twice, and gone through the entire activation process, but my profile still lists "Xfinity Gateway". 

Also, the chat assistant keeps looping around to have me do a speed test in the app, which doesn't work...

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8 days ago

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XfinityAmandaB

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3.3K Messages

8 days ago

 

Dcfroburg, thank you so much for stopping by for help with your speed concerns. Your CM2000 is capable of supporting over 2 Gigs, but not our enhanced upload speed. Your download should be way closer to the 2, however. If the modem is showing incorrectly in the app, and you have attempted the activation process again more than once, I would need to get your private information and take a closer look.

 If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message. How to: Direct Message Within The Forum.

 

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