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Azrai
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3 Messages

Saturday, September 13th, 2025

Valorant PIng

Hi, so I was having low latency and ping below 25 on Valorant. But around the end of last month my ping has spiked up to 30 and above and I have no clue why. Honestly It's making the game really unplayable and It isn't just my Valorant servers either its's with all of the games I play like R6, league and Marvel Rivals. Its been really weird because it was extremely low before but now it's just really laggy I'm losing around 13 to 30 packets out of 100. I am connected to an ethernet as well so that's not the issue. 

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1 month ago

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XfinityJohnG

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2.2K Messages

1 month ago

Thank you for reaching out to us here. I will be happy to check on any issue with your service from here. Are you using a Xfinity modem, or do you have one of your own?

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Azrai

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@XfinityJohnG​ Hi, I am using the Xfinity modem the xb7T that was given to me by them. And After tech came Saturday its gotten even worse the modem will disconnect turning off the wifi randomly 

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1 month ago

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XfinityJohnG

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2.2K Messages

Okay, that is definitely an issue we would need to look further into from here for you. Can you send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 month ago

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Azrai

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3 Messages

@XfinityJohnG​ Ok I did Thank you

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1 month ago

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EG

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114.1K Messages

1 month ago

@Azrai @XfinityJohnG 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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