Skip to main content
user_nhk86c
1st Topic
1st Reply

Visitor

 • 

2 Messages

Sunday, July 26th, 2026 7:12 PM

Verizon kit at new address

My new address has a Verizon box connected to a Verizon router, can I just disconnect and plug in my Xfinity gateway I am taking with me from my current address?

Or do I need an engineer?

Question

 • 

Updated 

2 days ago

31

3

0

Oldest First
Selected Oldest First
EG

Expert

 • 

119.6K Messages

3 days ago

No. Verizon is a fiber-optic service. You need a tech out to install the Comcast cable service.

(edited)

0

XfinityDemetrise

Official Employee

 • 

338 Messages

3 days ago

Hi there @user_nhk86c Thank you so much for reaching out.  I'll be happy to assist. Have you already requested a service transfer to your new address?  

0

0

user_nhk86c

Visitor

 • 

2 Messages

2 days ago

I have not yet requested. I spoke to Customer Service earlier today. I am on a bulk contract via my HOA, CA advised me to call the Bulk Dept in the morning or the transfer, or day before. They also said I can just pick up my Gateway and plug it in at the new location.

1

0

XfinitySean

Official Employee

 • 

835 Messages

It sounds as though Verizon might be connected at the address and a tech may be needed. We'd be more than happy to take a look to confirm! Please send us a direct message with your full name, your previous service address, and the address you're moving to, and we'll get started!

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. A "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

How to: Direct messaging within the forum

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

2 days ago

0

forum icon

New to the Community?

Start Here