Visitor
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7 Messages
Very frequent intermittent drops
Hi all,
I had this problem about a year ago where internet was dropping very frequently for anywhere from 1-30 seconds. I did a bunch of tests and even a tech who checked inside wasn't able to do anything since no drops happened when they were here. I tried a new modem and connecting directly to the line coming from outside and nothing changed. A tech eventually showed up and was outside checking the pedestal in the backyard and apparently there was a damaged cable or something. After about 30 minutes he left and internet was about as solid as can be for a long time until the drops have started again about a month ago. I've done all the same checks and tests and concluded it's an issue at the pedestal or somewhere else along the line. I tried support a few weeks ago but there were actually outages at that time for days and techs working in the neighborhood (not near the pedestal in my yard) which must have been unrelated since the drops started before that and didn't get any better when they were done. Anyways I couldn't get anywhere with phone support. Is it possible to get a tech to check the pedestal?
Thanks,
-Kevin
user_mo9yt0
1 Message
8 months ago
I am having the same problem for over a week now. There was recent work in my area and since then the signal quality is so poor. Tech support sent signals and reset set the modem which did not help in the least. I have not changed anything or moved the modem- it's been in the same spot for nearly 3 years. I have called 4 times in the last week and have had my bill credited because I have not been able to use the internet to my satisfaction. I am at the point of switching carriers to solve the issue.
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XfinityRichard
Official Employee
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1.4K Messages
8 months ago
Hi there, @user_a7bf64 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the inconvenience you are experiencing with your connectivity. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
To send a direct message [private message]:
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user_w71ash
2 Messages
2 months ago
I'm having the same problem and Xfinity has ZERO tech support . I call 1-800-800-266-2278 and get connected to a virtual assissant that goes in circles. How helpful is that? NOT. WORST customer service. [Edited: "Inflammatory"]
But that doesn't help at all. With intermittent issues, it comes and goes. When they test the line and its working XFinity cancels the tech appt. Nothing gets solved.
[Edited: "Bold Lettering"]
(edited)
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EG
Expert
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107.1K Messages
2 months ago
@user_w71ash
Please create a new topic of your own here on this board detailing your issue. Thanks. The original poster has not returned. 6-month-old dead thread is now being closed.
For future reference, it is better to submit your own post as it creates a ticket to get help, and posting on someone else's older thread can delay getting help.
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