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user_o7ko6a
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Sunday, May 3rd, 2026 12:53 AM

Very slow internet since may 1st

Can barely get to outlook or websites. Xfinity test says fine. Other internet test says poor and unstable. No support from Xfinity just AI chat.

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26 days ago

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EG

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118.2K Messages

28 days ago

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user_85z8fu

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1 Message

28 days ago

I'm experiencing the same thing.  TV out of focus, keeps buffering, brand new Xfinity router.  [Edited: "Language"]

(edited)

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XfinityPeterH

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2.8K Messages

 

user_85z8fu 

Thanks for letting us know. If the picture looks out of focus and the TV keeps buffering, this is usually caused by a connection issue rather than the TV itself, even with a brand‑new router.

A few common things to check:

  • Make sure the TV is connected to the correct WiFi network (5 GHz if available)
  • Restart the TV and the new router to refresh the connection
  • If the TV is far from the router or behind walls, try moving it closer or temporarily testing with an Ethernet cable
  • If using WiFi, avoid simultaneous heavy usage like large downloads or gaming on other devices

If the issue continues after these steps, the next step would be testing speeds directly on the TV or connecting it with Ethernet to rule out WiFi interference.

We’re happy to help walk through this or check signal levels if needed.

 

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26 days ago

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XfinityDuron

Official Employee

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761 Messages

27 days ago

Hello there @user_o7ko6a, I know how frustrating it can be when you're dealing with slow internet. Have you taken the time to reboot your modem?

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EG

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118.2K Messages

26 days ago

@XfinityDuron 

That's covered in the troubleshooting tips article that I posted 2 days ago....................

@user_o7ko6a 

Have you had a chance to see if any of those troubleshooting tips apply ?

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