1 Message
Very slow speed consistently and its so hard to talk to a real agent
I'm having very bad internet speed and trying to reach out to rep from last 2 hours. I live in murfreesboro TN and am getting 5 mbps speed. I have already spent 2 hours trying to talk with bot with no help.
XfinityKrista
Official Employee
•
1.5K Messages
3 months ago
Hello @user_3toprb, thank you for taking the time to reach out on social media. I understand your concern with the internet speed, and I'd like the opportunity to check into that for you.
To access your account, will you please send us a direct message with your full name and complete service address.
To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
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