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Wednesday, August 14th, 2024 4:30 PM

Very slow speed consistently and its so hard to talk to a real agent

I'm having very bad internet speed and trying to reach out to rep from last 2 hours. I live in murfreesboro TN and am getting 5 mbps speed. I have already spent 2 hours trying to talk with bot with no help. 

Official Employee

 • 

1.5K Messages

3 months ago

Hello @user_3toprb, thank you for taking the time to reach out on social media.  I understand your concern with the internet speed, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
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