VOIP services not working

Thank you so much for taking the time to reach out to Xfinity Support @user_uijflw!  We're so glad to hear from you and want to assist in any way that we can to address your service concerns.  No worries!  You have reached out to the best team to assist with getting things ironed out.  So that we can get started, please feel free to shoot us a private message with your details.  

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 • An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

@user_uijflw @XfinityArmand 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.