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user_6t84b3
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Friday, July 4th, 2025 2:42 PM

vpn not working

Cannot get into work vpn, restarted modem. Work IT did a tracert and found the hop that is being stopped by xfinity.

If connected by my phone hot spot it is no problem.

Question

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Updated 

4 days ago

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XfinityJosephA

Official Employee

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1.8K Messages

4 days ago

 

user_6t84b3 when you have a moment feel free to send us a direct message. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." It's next to the bell icon on the right side of the page. 

 

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EG

Expert

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111.5K Messages

4 days ago

@user_6t84b3 @XfinityJosephA 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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