Warning to all Xfinity WIFI Customers

I am a long term customer living in an apartmet community

I have experienced repeated (MONTHS) of incurrions on my...

LAPTOP

XFINITY CAMERA

IPHONE

Past NON Remedies!

Changed the WIFI name REPEADLY

Made ridiclous WIFI passwords REPEADLY

Tried using a HIDDEN NETWORK

REPLACED THE ACTUAL MODEM!

!!!INSTALLED A MOCHA FILTER!!!!

I have read numerous articles online on "unknown device connected to your XFINITY network"..... without remedy

you guys need a firmware update or an across the board hardware replacement

GOOD LUCK!

And I welcome anyone of your "Techs" to come out to my place to resolve this security breach

The only answer I have to these breaches is to "pause" the device. Any other results to yet another "unknown device" just connected to your network

BEYOND PATHETIC

Responses

XfinityThomasD

Official Employee

•

961 Messages

5 days ago

muellersc I appreciate you posting on our Community Forums, and apologize to hear that you've been having trouble with your WiFi network. Our team can assist with looking further into this for you and scheduling a technicain to check in person if needed. Please send our team a direct message with your full name and address.

To send a Direct Message:

Ensure you are logged in

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it.

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Your Home Network

muellersc

Warning to all Xfinity WIFI Customers

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