Visitor

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1 Message

Wednesday, September 17th, 2025

We weren't able to complete the work to enhance the Xfinity network in your area

My zip code: 34288

I received the message "we will be doing work in your area to enhance the network" three days ago. This is now the end of the 3rd day where you have been "not able to complete the work to enhance the Xfinity network in your area." I assume you will come back tomorrow and cut the internet. I work from home. I've had to relocate every day. I understand these types of things happen, but I really would benefit from a concrete timeline, rather than this current, cryptic message where you say every day you "will work as efficiently as possible to finish with the day." Now, I will have to relocate again tomorrow (4th work day in a row). It is in very poor taste of you to provide no clarity at all on this. I am not writing to whine. I would like to see if you can provide me an actual timeline. 

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Official Employee

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2.1K Messages

1 month ago

 

user_a3u0rs, Thanks so much for reaching out to Xfinity Support. I know how frustrating it can be when you are trying to work from home and your service is down. If you would like us to take a look and see what is happening, 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

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