Visitor
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1 Message
Weak and poor signal from router
Repeatedly, my signal drops or is weak. I have 1200 mps which is the fastest Xfinity offers. My home cameras don't work right because the signal drops and they go offline. I pay 95.00 per month for Internet and am extremely disappointed. Xfinity restarts the gateway and tests the system and says system is not operating to capacity. Tonight a technician is coming out so we will see what he says
XfinityRichard
Official Employee
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3.7K Messages
11 days ago
I'm sorry for the inconvenience and frustration this has caused @user_15lqwm , especially considering you're subscribed to our fastest residential internet tier and rely on a stable connection for your home security cameras. I can certainly understand how disappointing it is to experience repeated drops in service when those devices are so important. How did the technician visit go? Were they able to identify the cause of the signal issues or make any repairs or adjustments to improve the connection? I'd be happy to review the details with you and help determine the next steps if the problem is still occurring.
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