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user_b8b62c
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Sunday, May 17th, 2026 9:39 PM

What is up with internet south of Issaquah?

Xfinity took down the system last Wednesday and Thursday night. Since then my 1g speed account is uploading at about 1 to 2 mbps. I’ve tried calling support and was transferred to a chat that was never joined by a tech to provide support. The stupid virtual assistant is worthless. How do I get someone at Xfinity to answer the phone, or at least join the text chat? Has anyone around the Tiger Mountain area tried Starlink or any other service. I’m ready to dump Xfinity, but options are very limited out here (I think Xfinity knows that and it’s why they provide such poor customer service). If I find any provider ever close in speed I’m dumping all my Xfinity services, including our cell plan. TIA

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12 days ago

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XfinityJeniece

Official Employee

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4K Messages

12 days ago

Hey there, @user_b8b62c, thanks for reaching out through Xfinity Forums regarding your internet speeds. We would be happy to help you with troubleshooting your connection. We do not want to lose you as a customer. What troubleshooting steps have you tried already? Did you reset your modem since the recent service interruption?

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user_b8b62c

Visitor

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5 Messages

It’s back to working correctly, for now. To keep customers, I’d highly recommend:

1) actually answering the phone or have an agent actually join the chat when your “customer service” phone number transfers a customer to a chat (without the customer requesting it).
2) not charge so much. We pay over $200 a month for this sub standard service.

No offense, but you truly have the worst customer service I’ve encountered. Definitely leaving if anything half as good comes along

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12 days ago

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XfinityJeniece

Official Employee

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4K Messages

Thanks for your feedback, @user_b8b62c. We are always looking to improve the customer experience. I would be happy to check on your promotional details to ensure you are getting the best rate for your services. If you can please send me a Direct Message with your full name and your full address. 

 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

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12 days ago

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