When should I be getting 150mbps upload instead of 40mbps?

Hello,

I noticed that my contract shows that I should be getting upload speeds of 150mbps but I am still seeing 40mbps speed.

I checked that I have the right modem for this, I have the CGM4981COM, I rebooted it and tested by directly connecting to the 2.5Gb port and I am still getting just 40mbps.

Here's what my upstream connection looks like:

Channel ID	1	2	3	4	41
Lock Status	Locked	Locked	Locked	Locked	Locked
Frequency	16 MHz	22 MHz	29 MHz	35 MHz	36 MHz
Symbol Rate	5120	5120	5120	5120	0
Power Level	37.3 dBmV	37.8 dBmV	38.3 dBmV	38.3 dBmV	32.7 dBmV
Modulation	QAM	QAM	QAM	QAM	OFDMA
Channel Type	ATDMA	ATDMA	ATDMA	ATDMA	TDMA

Note that I have excellent download speeds, so it's really just an upload issue.

Thanks for the help!

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Accepted Solution

XfinityEva

Official Employee

•

1.3K Messages

3 months ago

user_216j51 Thank you for visiting our Xfinity Forums! For the Next Generation Speeds we have a different list of approved modems. We will also want to make sure you have an updated plan. You can check out the requirements here: https://www.reddit.com/r/Comcast_Xfinity/wiki/knowledgebase/next-generation-internet/#wiki_how_do_i_tell_if_i.27m_in_an_upgraded_area_or_if_my_account_is_eligible.3F

You can also send us a direct message and we can confirm that the location and plan are updated to receive these speeds.

To send a direct message:

Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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user_216j51

2 Messages

@XfinityEva thanks for you reply!

I have the XB8 modem which should be eligible.

For my plan, I have the Gigabit plan, which shows as up to 150mbps upload on my Xfinity account.

Finally for the location, I guess that's the one I am not sure about. I'll do the direct message to support to check. Thanks!

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3 months ago

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user_216j51

When should I be getting 150mbps upload instead of 40mbps?

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