1 Message
Where is my speed
I have 2000mbps internet. I always get max upto 200-300 mbps. Sometimes its awfully slow like 1.5 mbps. Its like stealing bandwidth. If I complain, they immediately fix it and then steal the bandwidth again. I need a solution.
XfinityJosephA
Official Employee
•
1.4K Messages
7 days ago
Hello, @user_f0q9p1 how is your weekend going? Hopefully all is well. Are you able to let us know if you're getting 200-300 Mbps using a wireless connection or while connected directly to the modem with an Ethernet cable? It's always ideal to reset your modem, bypass any third-party routers, hubs or switches and see what speed you get with an Ethernet cable.
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