Welcome to the community forums, user_uanqkg, and thanks for posting! Moving is already enough of a hassle, so I'm sorry to hear that your internet stopped working on top of it. If your gateway is flashing white, this means that it's online and ready for activation, so it may have been reset after the move was processed. When you have a moment, can you try activating the gateway using the Xfinity App and let us know if you hit any roadblocks or errors while doing so?
XfinitySean
Official Employee
•
1K Messages
11 days ago
Welcome to the community forums, user_uanqkg, and thanks for posting! Moving is already enough of a hassle, so I'm sorry to hear that your internet stopped working on top of it. If your gateway is flashing white, this means that it's online and ready for activation, so it may have been reset after the move was processed. When you have a moment, can you try activating the gateway using the Xfinity App and let us know if you hit any roadblocks or errors while doing so?
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