Visitor
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1 Message
Why has my Internet started to drop?
Late last year the Internet kept dropping every day then it was fine for a couple of months which was unexpected with the winter storms
Now that it's sunny and nice I've been losing service at least once a day as have my neighbors
Use the app and it says 'outage reported' and then an hour or so later it's back but I have to reboot the modem
Or sometimes it's just a glitch and comes back after a few minutes
Why is it so unreliable after working so well?
XfinityJanelle
Official Employee
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2.1K Messages
1 month ago
Hey @user_324sk9 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your internet connection. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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