Visitor
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1 Message
Why is my internet speed going up and down?
For the past several days my internet speed has been going up and down. One minute it is >800 and the next minute it is <10. I’ve done troubleshooting with the Xfinity app and it keeps telling me that nothing is wrong. How can we fix this problem?
XfinityAbby
Official Employee
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475 Messages
5 months ago
Hello @gzylstra. Thank you for reaching out on our community forum. I would love to take a look at your account and see what is going on.
Please send us a direct message with your full name and address so that we can assist you further.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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EG
Expert
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115K Messages
5 months ago
@gzylstra @XfinityAbby
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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