New Poster
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2 Messages
Why is my Xfinity wifi automatically disconnecting at times?
I just got a new Xfinity modem/router last Wednesday. I had to manually enable all 3 Wifi's (2.4, 5, 6 ghz). That worked for about a week, then this morning I could not even see my network on my wifi. I went into the router (10.0.0.1) and saw that all 3 wifi's were DISABLED. So I manually enabled all 3 again. It is working again now, but why is it doing this?
XfinityPeterH
Official Employee
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2.2K Messages
1 day ago
To disable Xfinity xFi Advanced Security, you can do so through the Xfinity app or the Xfinity website. In the app, navigate to Security, select Advanced Security, and then choose Turn Off. You can also unsubscribe from the feature by calling Xfinity customer support.
Here's a more detailed breakdown:
Using the Xfinity App:
Open the Xfinity app on your mobile device.
Go to the Security tab.
Select Advanced Security.
Choose Turn Off under Advanced Security and follow the on-screen prompts.
Using the Xfinity Website:
Log in to your Xfinity account.
Go to My Services.
Find and select xFi Advanced Security.
Choose Disable.
Follow any additional on-screen instructions.
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