1 Message
why wont port forwarding ever work?
I have been in the tech field for almost a decade and recently made the switch to xfinity and this new router and the bad "xfinity app" doesnt work when you try to port forward every time I do it never works. I am trying to port forward for a game server soo that me and a few friends can play on it. will the app ever be fixed for port forwarding?
this is a picture showing the port forwards done properly in the app ----https://imgur.com/oQpXcmn 7777 port is for satisfactory and 8211 is for palworld neither of these ports will open
this is a picture showing the ports closed ------ https://imgur.com/a/YuMmc2w
Any help would be greatly appreciated since ive called 5 times and no one has been able to help and has told me im doing something wrong
XfinityJamesC
Official Employee
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1.7K Messages
22 days ago
Greetings, @user_shguhr! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with port forwarding, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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EG
Expert
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107.1K Messages
22 days ago
@user_shguhr @XfinityJamesC
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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