Visitor
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1 Message
Wifi Calling and Instant Messaging App Issues
I'm having consistent issues with Wifi calling and Microsoft Teams messaging since moving my home internet from Fios to Xfinity. Incoming calls constantly go to voicemail and when making outbound calls I frequently get a "call failed". Disconnecting phone from wifi and reconnecting seems to temporarily fix the issue but it always returns.
Microsoft Teams is the same. Sometimes messages go through; other times they dont.
The same issues happen on my wife's phone (one is Verizon, one AT&T) so it is not a phone specific issue. It has to be some sort of firewall setting on the modem, but nothing seems to help. I have the firewall set to low security but still have same problems.
Xfinity support has been completely useless so far. Several chats with support that went nowhere.
Any ideas?
XfinityDemetrise
Official Employee
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159 Posts
22 days ago
Hi there @user_n3gigw Thank you so much for reaching out on our Xfinity Community Forum. I'll be happy to assist. Have you tried to troubleshoot the platforms you're using? Please click the link below for more info.
Microsoft Teams, Google Meet, and Zoom are the most common applications that replicate a virtual classroom experience. If you’re having trouble with your remote learning experience, and you’ve already tried troubleshooting and checked for a service outage in your area, you may be having issues with the applications themselves. Listed below are some resources to help.
https://www.xfinity.com/support/articles/troubleshoot-virtual-platforms
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