Visitor
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1 Message
WiFi Calling
I am a new customer with a "xFi Gateway (modem + router)" at my home
We live in the country and need wifi calling to be able to sent and receive phone calls
(Cell service is very bad in this neighborhood)
The wifi calling does not work all the time - the calls go straight to voicemail
Like I said it is an intermittent issue
Please help
thanks,
Patrick
XfinityDemetrise
Official Employee
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412 Messages
2 days ago
Hi there @user_ps82t0 Thank you so much for reaching out on our Xfinity Community Forum about your wifi calling issue. I'll be happy to assist. To get started, please follow the steps below to send a direct message.
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1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
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