Visitor

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4 Messages

09/05/2026 9:32 AM

Wifi connected but not secure

I noticed that my wifi connections have a little lock icon that it's visible when I connect to my wifi. However, when I connect 21 of my wifi accounts, it's telling me that I am connected but not secured. How do I make sure that this particular wifi connection is also secured? Like my other wifi connections

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Official Employee

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1.1K Messages

20 days ago

Hi @user_o1sb7q,

If you do not see a lock next to the network name it means the network is likely public or without a password. Are you attempting to connect to one of the Xfinity hotspots named either "xfinitywifi", "XFINITY", or "Xfinity Mobile"?

Visitor

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4 Messages

Hello, my name is Chris and I am responding to the reply I received from JustinM regarding my question to the xfinity community forum. I would just like to mention that I am not usually someone who ask questions or post comments on any type of online platform. However, i am a loyal xfinity gold member, and I have been signed up for xfinity home internet as well as my mobile phone services for nearly 5 years.

 Of home internet service and just over one year of mobile phone service. In response to the answer to my question that I posted concerning my xfinity internet security, the answer is yes. I have three separate Wi-Fi connections that appear when I log on to my wifi. All of my wifi connections, including my home internet wifi, all indicate that I have a strong security connection, EXCEPT for the one that is xfinitywifi. This Wi-Fi connection does not have a small lock icon. All of the other wifi connections that up here, when scanned all have the security icon lock symbol next to the wifi username. I have tried several times to go into my xfinity application and see if I can correct the problem. However, I have been unsuccessful. Whenever I try to edit that particular xfinitywifi username, the application seems to reject any attempts to edit that particular Wi-Fi username. I have even tried to delete it by selecting the option that says forget located at the bottom right corner of the dialogue box. I am not exactly sure if I may have inadvertently created or assigned that Wi-Fi username without a password. When I initially set up my internet modem about 4 years ago. I cannot exactly recall when I discovered that this xfinitywifi address appeared without the lock icon. I am concerned about this matter because as I understand it, anyone can connect to this Wi-Fi without any password. So it is connected but not secured. Could you please provide me with any further information that may help me resolve this problem? Thank you for your prompt response and concern. I will be looking forward to hearing from you. Have a great day JustinM!

Official Employee

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3K Messages

 

user_o1sb7q, thank you for the detailed question. Normally, when you see the little lock icon it indicates the network is secured. Here is are the steps to make sure you are connected to a secure network. Let me know if you have any questions. 
 

If you're trying to connect to a secure Wi-Fi network, here are the basic steps:

  1. Open your device's Wi‑Fi settings.
  2. Look for the network you want to join.
  3. Check for a lock icon next to the network name. A lock icon typically indicates the network is secured and requires a password. Open networks usually do not display a lock icon and may be less secure. 
  4. Select the network and enter the Wi‑Fi password.
  5. Tap Connect or Join.
  6. Verify that the connection is successful by opening a website or app.

Regarding your Xfinity question, the"xfinitywifi" network is typically part of Xfinity's public Wi‑Fi hotspot service and may not show a lock icon because it uses a different authentication method than your private home Wi‑Fi network. The absence of a lock icon does not necessarily mean your personal home network is unsecured. However, your private Wi‑Fi network name (SSID) should be secured with WPA2 or WPA3 encryption and display as protected. Microsoft notes that modern Wi‑Fi security standards such as WPA2 and WPA3 are recommended for secure wireless connections.

 

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Visitor

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4 Messages

Thank you for your response to my questions and concerns

 I appreciate your help and assistance in this matter. Your feedback in response was helpful. And I was able to have a better understanding about the questions that I had regarding a secure wi fi connection.

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