WiFi connected, strong signal, yet devices give error messages

I’m really frustrated.  When I open the app and run my speed test, the answer is that I’m getting 118% of my plan,  then while obviously connected to WiFi, I get a ypu have no WiFi.  2 of my devices (photo frames) show I’m connected at the top, but when I go to the WiFi page it tells me ‘connection available, saved and secured with WPA2.  I’m trying to chat with an agent to check settings further, but despite chat saying I have an agent, no conversation occurs. .  Then a random box pops with a ‘you need to schedule a technician’.  And that there are possible fees, I won’t schedule without knowing the fees.

I’ve attached several pictures of the error messages