Wi-Fi Connection Issues with Router

I am experiencing issues with the Wi-Fi connection from the router I installed. Here are the details of the problem:

1. After setting up the router and enabling Wi-Fi, the connection appeared intermittently. The Wi-Fi signal keeps disconnecting, and the downtime is longer than the uptime.

2. This issue persists across all my devices, including my TV, laptop, and phone.

3. I tested a wired connection by directly connecting my TV to the router with an Ethernet cable. With this setup, the internet works perfectly on the TV without any interruptions.

4. However, the problem with Wi-Fi remains unresolved. My laptop and phone still experience unstable connections, with frequent disconnections.

5. Based on these observations, I suspect that the router may not be broadcasting Wi-Fi signals properly, but I am not sure if this is the root cause.

Could you please advise on how I should address this situation? Do I need to adjust the router settings, or is there a possibility of a hardware issue with the router?

I would greatly appreciate your assistance in resolving this matter.

Responses

U

user_cr

9 Messages

6 days ago

I am having the same issues. I upgraded to the gateway because of overages and my wifi devices disconnect. as a test used my laptop that I use for work - I connect directly via ethernet to the modem and I experience no issues but when I get on the wifi again the intermittent wifi drops continue. All my other wifi devices experience the same issue as OP explains on his post.

Note this did not happen when I was using my own equipment but forced to upgrade due to overage fees.

(edited)

0

EG

Expert

•

108.3K Messages

5 days ago

The concern is not "E-mail" help related......... Topic moved here to the proper help section for assistance.

0

XfinityChristy

Official Employee

•

1.7K Messages

4 days ago

Hello, user_a1g7wo, thank you for reaching out via our Xfinity Community Forums. I understand how frustrating it can be to experience Wi-Fi connection issues, and I apologize for any inconvenience this is causing you. I'm here to help you troubleshoot this. You mentioned that your Wi-Fi signal keeps disconnecting, and it sounds like you've already done some great troubleshooting by testing a wired connection.

Here are a few things we can try to improve your Wi-Fi connection:

Let's try restarting your network. I recommend unplugging the power cord from your modem and router. Wait about 30 seconds, then plug the modem back in and wait for the lights to stabilize. Once the modem is back online, unplug and then plug back in your router.
Wi-Fi signal strength can be affected by its location. Sometimes, walls, furniture, or even other electronic devices can interfere with the signal. Could you try relocating your router to a more central location in your home?
Let's check your router's settings. We can try adjusting the Wi-Fi channel to find a less congested one.

I'm here to help you resolve this as quickly as possible. If these steps don't improve your connection, please let me know if you need further assistance.

0

Your Home Network

user_a1g7wo

Wi-Fi Connection Issues with Router

Was this helpful?

user_cr

EG

XfinityChristy

New to the Community?