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Visitor

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2 Messages

Sunday, July 6th, 2025 9:18 PM

WiFi connection

For about the past month my WiFi has been horrible, before June everything was great and I never had any issues but since then connection is constantly dropping every few minutes. And even then sometimes it won’t reconnect. 

I tried getting a new router 

talked to a support worker, who said repeatedly that diagnostics were ran and everything is great 

had a tech come and talked back and forth with him but even they can’t figure out why it isn’t working 

I have the highest speed router available, this shouldn’t be an issue. 

Expert

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111.5K Messages

3 days ago

As a test, does a computer / device that is hardwired directly to the router / gateway device with an ethernet cable have the same problem ?


With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step in troubleshooting before proceeding any further. 

Visitor

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2 Messages

I don’t have anything directly connected to the router as the connection outlet is too far from the main area. 

Official Employee

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1.7K Messages

 

user_vgru8e My team can help you further on our end since you have tried multiple (tech visit/troubleshooting) things on your end to get this resolved. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

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Expert

 • 

111.5K Messages

1 day ago

That's too bad. That test would really be helpful ! Let's start here instead;

What do the modem's signal status values look like ? Try getting them here; http://192.168.100.1 or here http://10.0.0.1 

Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.

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