Wi-Fi Constantly Going Out - I OWE COMCAST A HUGE HUGE APOLOGY.

When I'm upset with the service from Comcast, I voice it.  Loudly.  So it's only fair that when I discover I was 100% wrong on something, I owe them a full and public apology.  I am so sorry.  Seriously, I feel really bad about my previous posts on this topic that has lasted for months.  I have two different laptops, with I guess technically different OS's (one is Windows 10 Home and the other is Windows 10 Professional) and I was seeing the same problem on both so I assumed to the problem was with the new modem/router they installed a few months ago.

WRONG.  After all of this time and all of this grief over my wi-fi constantly going in and out, and I do mean CONSTANTLY.  I don't mean a few times a day, I mean literally a few times an HOUR.  It was infuriating.  And it was happening on BOTH laptops, and it was right after they installed a new modem/router so I blamed Comcast.  It turns out there's a setting under Services in Windows that was the problem.  I typed in SERVICES in the search box in the bottom left and on the screen that appears is a long list of.. I guess services, listed in alphabetical order.  Scrolling down to the N's I found "Network Setup Service" and double clicking on that brought up a pop-up box.  There's quite a bit going on in that box, but one section halfway down is titled "Startup Type" and beside it was a dropdown where "Manual" was selected. 

I changed the "manual" to "Automatic", then below that there was an area where it says "Service Status" and I clicked "Start Service".  Next, I clicked the "Recovery" tab at the top this box, and on that page there is a line that says "First Failure" with a dropdown next to it that had the option selected "Take No Action" and I switched that to "Restart Service".  Then clicked "Apply" and close.

I restarted the computer... and my wi-fi has not gone out ONCE.  Not a single time.  And trust me I'm not exaggerating when I say it was several times an HOUR before, it was just so frustrating that I was waiting for a good deal at Verizon and was going to switch my internet and phone from Comcast to Verizon.  Now it hasn't gone out a SINGLE TIME since making these changes.  I then looked on the other laptop, and sure enough, it had the same settings and changing them resulted in no more outages on that one either. 

So I'm guessing those settings must be default, and that's where my new anxiety lies now.  I hope that making those changes doesn't open me up to nefarious actors and that this may be the reason why they were the default settings, I don't know.  I'm not a techie at all.  I stumbled upon the "fix" above quite by accident and tried it because I had been trying anything.  But because both laptops were constantly going in and out I was blaming Comcast, and I was WRONG.  This new modem/router is working great.  The speeds are amazing, and now that the constant going in and out has stopped... wow what a difference.  I am so very sorry Comcast.  This was totally my bad.  I never imagined that both laptops would be suffering from the same internal problem so I blamed you.  I apologize.