Visitor

 • 

2 Messages

Wednesday, December 31st, 2025 8:11 PM

wifi does not work for some devices

I'm experiencing an issue that appears to be common on the support forum: certain devices are unable to connect to my Wi-Fi, even though my computer, phones, and iPads work without any problems. There was a day when my Ring cameras suddenly stopped working on my Wi-Fi, and now I'm trying to set up a camera for my daughter's bird feeder, but it also won't connect. To rule out device issues, I tested cameras from two different vendors and confirmed that Xfinity Wi-Fi seems to be the source of the problem. I'm using the 2.4 GHz band with WPA2 security, and I even disabled the 5 GHz band to troubleshoot, but that didn’t help. Is it possible that Xfinity pushed a firmware update to my router that disrupted my Wi-Fi? What steps can I take to resolve this?

Oldest First
Selected Oldest First

Official Employee

 • 

3.7K Messages

1 month ago

Hey there, @user_6d983h, thanks for reaching out through Xfinity Forums regarding your WiFi connection. We would be happy to help you with troubleshooting. Are you using an Xfinity modem? Also, are you using a separate router or any WiFi extenders?

Visitor

 • 

2 Messages

I am using an Xfinity (white box) router and Wi-Fi combined.  

Official Employee

 • 

616 Messages

Thank you for the information @user_6d983h. When you are trying to connect the devices that are having the issue, does your WiFi network show as an option to connect to?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here