Visitor
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1 Message
Wi-Fi drops every 15 to 30 minutes
For the past week or so, my Wi-Fi freezes or drops every 15 to 30 minutes. I work from home at times, and even just gaming or using social media, it’s incredibly frustrating. I restarted my modem several times. I’ve done the bot chat with Xfinity, which did not help. I’ve checked all my connections, etc. I need help!
EG
Expert
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111.6K Messages
10 days ago
As a test, does a computer / device that is hardwired directly to the router / gateway device with an ethernet cable have the same problem ?
With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step in troubleshooting before proceeding any further.
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XfinityRay
Official Employee
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3K Messages
8 days ago
Hi there, user_io6cl6! I work at home too and understand how stressful that can make things. We are happy to further help and appreciate all the steps you tried already.
Were you able to check the connection with an ethernet cable so we can isolate the problem as @EG suggested or do you only have devices that use WiFi?
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