Wifi Half Speed of What I'm paying for

Thank you so much for taking the time to reach out to Xfinity Support @Poni!  We are so glad to hear from you and want to address your service concerns in any way that we can.  It is certainly frustrating when you're paying for Gigabit service but experiencing significantly lower speeds across all your devices, even with a direct wired connection to the modem.  Since you've already tried the basic troubleshooting steps like restarting your equipment and running speed tests, and the service assistant indicated no outages, the issue likely lies within your local network or the modem itself.  No worries!  You have reached out to the best team to assist in addressing your connectivity concerns and get things on track.  Please feel free to shoot us a private message with your details, and from there we can get the ball rolling.  

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 • As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 • An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

@Poni @XfinityArmand 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.