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user_b264n5
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Wednesday, November 6th, 2024 1:41 AM

WiFi is not working but Direct connect with Ethernet is working

Every thing was fine last night on 11/4 but when I woke up in the morning my Alexa was not connected to the WiFi and nether was my phone and my WiFi was not showing up in the list the app said everything was fine so I went to work thinking I will fix it later got home and no response on WiFi but I turned on my computer witch is connected through Ethernet cable and that works just fine but no other device in my house can find my WiFi 

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14 days ago

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EG

Expert

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107.1K Messages

15 days ago

Have you first tried power-cycling / re-starting the device by unplugging it for a minute ? No joy ? Try hard resetting the device to factory defaults by pressing and holding in the recessed reset button on the rear (or use the WPS button if it doesn't have a reset button hole) for 30 seconds. This can sometimes clear up some weird behavior issues. You will lose any customized settings, and they will need to be re-configured from scratch if you do the latter.

Good luck !

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user_b264n5

2 Messages

Yeah I got home at 530 and did both those and no change still have no WiFi only can connect though Ethernet cable I have a XB7 by the way if that helps at all 

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15 days ago

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XfinityChelseaB

Official Employee

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1.2K Messages

Hello @user_b264n5, Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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14 days ago

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