Visitor
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1 Message
Wi-Fi is Terrible
Ever since the storm July 4th weekend when
We.lost power the Wi-Fi is non existent. Dropped connections, connected without Internet, couldn't connect. Yet Xfinity tells me the service is great with nou outages. This is really terrible. Please help me fix
EG
Expert
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119.6K Messages
15 days ago
As a test, does a computer / device that is hardwired directly to the router / gateway device with an Ethernet cable have the same problem ?
With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the general connection to the Comcast system, which would, of course, affect both. It's a good first step in troubleshooting before proceeding any further.
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XfinityVianney
Official Employee
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2.8K Messages
13 days ago
I appreicate you taking the time to create a new post. I see we haven't heard back, so I wanted to follow up on @EG's question. Can you tell us more about any troubleshooting you've done so far?
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