@user_0luf4w Thanks for reaching out to us regarding your internet service. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. I just wanted to ask a few questions. What devices are being affected? Can you restart your modem by unplugging the electrical cord from the outlet on the wall for 15 seconds, and let me know if this works for you?
EG
Expert
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118.2K Messages
4 days ago
Need more details please.
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XfinityCarolyn
Official Employee
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226 Messages
2 days ago
@user_0luf4w Thanks for reaching out to us regarding your internet service. I do apologize for any inconvenience this may have caused you, and I would be more than happy to assist you today. I just wanted to ask a few questions. What devices are being affected? Can you restart your modem by unplugging the electrical cord from the outlet on the wall for 15 seconds, and let me know if this works for you?
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