1 Message
WiFi issues for six months.
WiFi has been goi going in and out for six months. We have had at least four new boxes and mini service representatives to the house. New wiring under the house and outside. Three people told us that the trouble is at the line on the pole. And we will get someone out to check it no one has come out. One day we were without Wi-Fi access for 24 hours. I have grandchildren who do school online and in tears because the Wi-Fi will quit and they can’t access their work or they lose their work. Our daughter works from home some time and will be working from home for two months and she can’t even get Email open and I was told well you probably will have to go sit somewhere else when this happens , we have been a customer of Xfinity for over 20 years and I can’t get this fixed. What can I do to go higher up?
XfinityJamesC
Official Employee
•
2.1K Messages
2 years ago
Greetings, @user_38kb0u! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your service, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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