Visitor
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1 Message
WIFI keeps dropping
The WIFI dropping has been an ongoing problem over two months. A technician has been here to troubleshoot and replaced all cable in the house. Cable was replaced on the outside from the street, also. The signal can drop from 6-8 times an hour. I work from home and it makes it very difficult.
XfinityRichard
Official Employee
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3.7K Messages
11 days ago
I completely understand your frustration @scroney , especially since this has been an ongoing issue for over two months and you've already had extensive troubleshooting completed, including replacement of the inside wiring, outside line, and a technician visit. When you work from home, intermittent connectivity issues can have a significant impact on your day-to-day responsibilities. Since it's been a few days since your last update, I wanted to check in and see how things are going. Are you still experiencing the connectivity drops, or have you noticed any improvement since the technician completed the repairs?
If the issue is continuing, please let us know:
Whether the drops affect both WiFi and hardwired devices.
If all devices lose connection at the same time or only certain devices.
Whether you've noticed any specific times of day when the problem occurs more frequently.
We'll be happy to continue working with you to get this resolved.
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