U

Tuesday, October 3rd, 2023 3:42 PM

Closed

WiFi keeps stalling

I’ll be browsing on my iPhone and images will stop loading. I’ll turn off WiFi and it’ll work fine. Back to WiFi and it works for a bit before stalling again. This happens with every phone in the house. 

Official Employee

 • 

2K Messages

2 years ago

@user_zsgo3n Thank you for reaching out via our Xfinity Forums. Can you please double-check to make sure that your phone is connecting to your Wi-Fi network and not an Xfinity Hotspot? I personally was running into this issue at my son's house and found that was the issue when I was trying to use my iPad. 

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