Need more details. As a test, does a computer / device that is hardwired directly to the router / gateway device with an Ethernet cable have the same problem ?
With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the general connection to the Comcast system, which would of course affect both. It's a good first step in troubleshooting before proceeding any further.
Hey there, @user_6m5o8m! Thanks for reaching out over the community forum with your service concerns. I'm sorry to hear about the trouble you've had with the WiFi, and I'd love to see what we can do to help! Have you had a chance to review our Expert's previous comment/suggestions? In addition, we highly recommend reviewing these Connection Troubleshooting Tips. Have you done that recently by chance?
EG
Expert
•
114K Messages
1 month ago
Need more details. As a test, does a computer / device that is hardwired directly to the router / gateway device with an Ethernet cable have the same problem ?
With this test, we are trying to isolate this down to being either a WiFi-only problem or a problem with the general connection to the Comcast system, which would of course affect both. It's a good first step in troubleshooting before proceeding any further.
0
0
XfinitySara
Official Employee
•
2.1K Messages
1 month ago
Hey there, @user_6m5o8m! Thanks for reaching out over the community forum with your service concerns. I'm sorry to hear about the trouble you've had with the WiFi, and I'd love to see what we can do to help! Have you had a chance to review our Expert's previous comment/suggestions? In addition, we highly recommend reviewing these Connection Troubleshooting Tips. Have you done that recently by chance?
0
0