Wi-Fi networks not available on some devices

This has been a problem ever since the wifi has started "booming" :/

I have the networks split: 2.4ghz on one SSID primarily for "smart home" gadgets, and 5 & 6ghz on a 2nd SSID for general use. I also have a router connected via ethernet (with it's own SSID) for a home office in the basement as the main wifi signal was horrible there.

Some devices always seem to "see" both networks. Some never see either network (but can see the office router). My phone always sees the 2.4 but only randomly sees the 6ghz. All of these listed both networks as available in the past, and only started losing it in the past couple weeks. I have reset the modem and every other device a few times hoping it would come back eventually with no joy.

Has Xfinity/Comcast recently pushed an update that nerfed the wifi?

Responses

XfinityMatthew

Official Employee

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393 Messages

13 hours ago

Hello @mjmurphy . Sorry to hear about the connection issues with the different networks. Double check that the split band option is still turned on in the advanced settings in the app.

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mjmurphy

New Poster

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3 Messages

12 hours ago

Thanks for the reply. Still split and on separate SSIDs. Re-verified that all drivers were up to date. I even tried dropping back to WPA2 (even though WPA3-transition was working previously) just in case something "updated" but still bupkes.

I was hoping someone here might have solved it before calling half way around the world for support and doing the whole "our system says it's fine, turn it off and on again" dance. Oh well, thanks again.

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XfinityMatthew

Official Employee

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393 Messages

@mjmurphy If you would like my team to take a look at the account and try and help rather than calling in please send us a direct message with your full name and service address.

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

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12 hours ago

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Your Home Network

mjmurphy

Wi-Fi networks not available on some devices

XfinityMatthew

mjmurphy

XfinityMatthew

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