Hey there, @user_qj555k! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the Wi-Fi not working, I know how important it is in my household.
Thank you so much for sharing the links to the App and the map @EG, I appreciate you! Have you had a chance to triple check the links shared? Are you still having troubles with your connection after confirming if there was an area wide interruption? Please let us know.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
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EG
Expert
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119.6K Messages
11 days ago
Need more details..... First. Check their site for official info on any possible local outages here;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
Is / are the light / lights on the modem lit steadily or are they blinking ?
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XfinityAdrienne
Official Employee
•
2.1K Messages
9 days ago
Hey there, @user_qj555k! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the Wi-Fi not working, I know how important it is in my household.
Thank you so much for sharing the links to the App and the map @EG, I appreciate you! Have you had a chance to triple check the links shared? Are you still having troubles with your connection after confirming if there was an area wide interruption? Please let us know.
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