user_6l0gaq I’m sorry you’re having trouble with your WiFi. I know it can be frustrating when your devices show they’re connected but there’s no internet access. A few questions so we can better understand what’s happening: Are all of your devices having the same issue, or just one? What lights are showing on your modem/gateway, and have you tried restarting it yet? Also, when did the issue first start?
XfinityChristy
Official Employee
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