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user_cvb2s1
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11/11/2026 4:13 PM

WIFI PASSWORD

I received a new modem but the tag where says the SSID and Password is no visible. I’m not able to connect because I can’t see the password

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6 hours ago

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XfinityKassie

Official Employee

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2.8K Messages

6 hours ago

 

user_cvb2s1 Good morning, and Happy Friday! I'm sorry to hear the sticker containing your SSID and Password isn't visible. You can either exchange the modem at your nearest Xfinity Service Center, or I can ship you a new one. Which option would be most convenient for you? 

 

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